Content Moderator (Italian Speaking)

About the role

Harbour Content Moderation Ltd is a Malta-based trust & safety provider supporting international social platforms and digital brands. We operate a compact, multilingual moderation team from our Sliema/Gżira office with hybrid working options and a focus on paced, policy-driven work.

The Content Moderator (Italian Speaking) will review text, images and video across multiple platforms, applying company policy and local legal/contextual understanding to remove or escalate content. You will work closely with teammates, quality assurance and escalation managers to ensure consistent decisions against KPIs and SLAs.

This role suits someone detail-oriented, comfortable working to clear procedures and who can communicate in Italian and English. The position offers shift work with a combination of office days and remote days, formal training on trust & safety standards and the opportunity to progress into senior moderation or team-lead roles within a growing Maltese operations hub.

About Harbour Content Moderation Ltd

Harbour Content Moderation Ltd provides outsourced moderation and trust & safety services to European and global digital platforms. Our Malta operation focuses on high-quality, policy-driven review across several local languages and time zones, with emphasis on staff wellbeing and continuous training.

What you can expect

• Competitive monthly salary with shift allowances
• Hybrid work model (office + remote days)
• Structured training and progression into trust & safety careers
• Central Sliema/Gżira office close to transport and amenities

Key responsibilities

• Review user-generated content (text, images, video) for policy compliance in Italian and English.
• Apply internal moderation guidelines and classification tags accurately and consistently.
• Log cases, maintain accurate records and follow escalation procedures for complex/sensitive content.
• Meet daily quality and productivity KPIs while maintaining decision accuracy.
• Work with quality assurance to receive feedback and improve decision-making.
• Coordinate with escalation teams and legal/compliance where required.
• Provide contextual notes to support appeals and follow-up investigations.
• Contribute to localised policy improvements and cultural context guidance for the Italian market.

Requirements

• Fluent Italian (native or near-native) and strong written English.
• Minimum 1 year of experience in content moderation, trust & safety, customer support or similar digital roles.
• Comfortable working shifts including evenings, weekends and occasional public holidays.
• Strong attention to detail and ability to apply rules consistently under time pressure.
• Basic ICT skills (MS Office, web interfaces) and ability to learn content management systems quickly.
• Understanding of online harms, community guidelines or platform policy principles.
• Right to work in Malta (EU nationals or valid Maltese employment permissions preferred).

How to apply

Send your CV and a short cover note outlining your Italian-language moderation or relevant experience and current notice period.