Customer Support Agent (Swedish Speaking)

About the role

Nordic Support Malta Ltd is an established Malta-based customer support centre servicing Nordic markets for several online gaming and tech-enabled brands. We operate from a modern office in St Julian’s and pride ourselves on fast, friendly multilingual service and a structured training programme for new hires.

The Customer Support Agent (Swedish Speaking) will be part of a mixed international team handling day-to-day customer enquiries, account issues, payments and technical questions across chat, email and phone. You will work to SLAs, use our CRM and knowledge base, and escalate complex cases appropriately. The role suits candidates who are fluent in Swedish and English, comfortable with digital platforms, and ready to work on a roster that includes evenings and weekends.

This is a great opportunity for someone seeking stable full-time employment in Malta’s growing iGaming/support sector. We offer structured training, regular feedback, and clear progression paths into senior agent or team-lead roles. EU nationals and candidates already eligible to work in Malta are encouraged to apply; relocation support for qualifying candidates may be available.

About Nordic Support Malta Ltd

Nordic Support Malta Ltd provides outsourced customer support to Nordic-focused iGaming and tech brands from its St Julian’s office. The company combines local Maltese operations expertise with Nordic language capability to deliver player-facing and back-office services.

What you can expect

• Central St Julian’s office close to transport and amenities
• Structured training and career progression
• Performance-related bonuses and monthly incentives
• Private health insurance after probation

Key responsibilities

• Handle inbound customer enquiries in Swedish via live chat, email and phone in a timely, professional manner.
• Provide clear, accurate information on accounts, promotions, game issues and general product functionality.
• Process basic payments and withdrawals following company procedures; flag suspicious transactions to the Payments & Risk team.
• Log cases and maintain detailed notes in the CRM; follow escalation procedures for technical or compliance issues.
• Meet individual and team KPIs including response times, quality scores and customer satisfaction targets.
• Assist with verification requests and basic KYC checks, escalating complex documentation queries to the Compliance team.
• Contribute to the team knowledge base by documenting frequent issues and solutions.
• Participate in regular training sessions, quality reviews and team meetings.

Requirements

• Fluent Swedish (native or C1+) and strong English (B2+); excellent written and spoken communication in both languages.
• Minimum 1 year of customer service experience; experience in chat-based support is an advantage.
• Comfortable using CRM systems (e.g. Zendesk, Freshdesk) and basic office software (G Suite or MS Office).
• Ability to work on a rotating roster including evenings, weekends and public holidays.
• Good numeracy and attention to detail when handling account and payment information.
• Eligibility to work in Malta (EU nationals preferred) or right to work arrangements discussed during application.
• Professional attitude, resilience under pressure and a customer-first mindset.

How to apply

Apply via the job listing: https://fnkt.com/jobs/customer-support-agent-swedish-speaking/ — attach your CV and brief cover note outlining your Swedish experience and availability.