IT Support Specialist

About the role

Sliema Tech Labs is a fast-growing IT services provider serving SMEs, fintech and tech-enabled service companies across Malta and the EU. Our team combines hands-on support with managed services and cloud deployments. We operate from a modern office in Sliema with flexible hybrid arrangements and a focus on continuous learning.

The IT Support Specialist will be part of a small, experienced support team handling desktop, laptop and user-access issues, Office 365 administration, basic network troubleshooting and vendor escalations. You will manage tickets, document solutions, onboard new starters and perform routine maintenance. The role suits a technically capable, customer-focused individual who enjoys solving problems and improving end-user experiences.

This position offers exposure to varied technologies, chances to upskill (Microsoft 365, cloud tools, networking) and the opportunity to work with clients across sectors including finance, iGaming-adjacent service providers and professional services. The role is ideal for candidates seeking stability, career growth and a friendly, collaborative team in a central Malta location.

About Sliema Tech Labs

Sliema Tech Labs is a Maltese IT services company providing managed IT, cloud migration and technical support to businesses across Malta and the EU. We focus on responsive service, clear SLAs and practical solutions tailored to small and medium organisations.

What you can expect

• Modern office in central Sliema with hybrid work options
• Training budget and support for certifications
• Private health contribution after probation
• Clear internal progression paths to sysadmin/engineering roles

Key responsibilities

• Provide 1st and 2nd line support to end users via phone, email and ticketing system (Windows, macOS, mobile devices)
• Troubleshoot hardware, software and connectivity issues, escalating to 3rd line or vendors when required
• Manage user accounts and access in Active Directory and Microsoft 365
• Install, configure and maintain desktops, laptops and peripherals
• Maintain accurate technical documentation, knowledge base articles and runbooks
• Perform routine system checks, patching and scheduled maintenance
• Assist with onboarding and offboarding of employees, ensuring secure set-up
• Handle service requests and incidents in accordance with SLAs and update stakeholders

Requirements

• Minimum 2 years’ experience in IT support or service desk role
• Strong practical knowledge of Windows 10/11 and Microsoft 365 administration
• Familiarity with basic networking concepts (TCP/IP, DHCP, DNS, VPN)
• Experience with a ticketing system (e.g. Jira Service Desk, Zendesk, Freshservice)
• Good problem-solving skills and customer-facing communication in English
• Right to work in Malta (EU citizens or holders of valid Maltese work authorization)
• Ability to work on-site in Sliema at least 2–3 days per week as part of a hybrid schedule
• Willingness to participate in occasional on-call rota for after-hours support

How to apply

Send your CV and a brief cover note (including earliest start date and salary expectations) to [email protected] with subject 'IT Support Specialist - Application'.