Responsible Gaming Officer

About the role

Harbour Play Malta Ltd is an established iGaming operator with several regulated brands and a growing compliance team based in St Julian’s. We pride ourselves on high standards of player protection, transparent processes and a collaborative, data-driven approach to responsible gaming.

The Responsible Gaming Officer will join a compact Compliance & Responsible Gaming team, reporting to the Head of Compliance. You will be responsible for day-to-day monitoring of player behaviour, investigating high-risk accounts, managing self-exclusion processes and contributing to policy updates and staff training. The role requires close collaboration with customer support, payments, product and data teams to protect players and reduce harm.

This position is attractive for candidates who want to make a measurable impact on player safety while working in a supportive, multilingual environment. We offer structured training, regular contact with regulator-facing processes and opportunities to develop into senior compliance or risk positions within the Malta office.

About Harbour Play Malta Ltd

Harbour Play Malta Ltd is a Malta-based iGaming operator focused on regulated markets. The company operates multiple brands, emphasises responsible play and maintains robust compliance frameworks aligned with local and EU requirements.

What you can expect

• Hybrid working (office in St Julian’s)
• Structured responsible gaming training and certification support
• Competitive salary with performance bonus
• Private health scheme and wellbeing support
• Clear progression pathways into senior compliance roles

Key responsibilities

• Monitor player behaviour and account activity daily using internal AML/RG tools and transaction reports.
• Investigate and document high-risk accounts, flagging signs of problem gambling and preparing case notes for escalation.
• Manage self-exclusion, cooling-off and deposit limit requests, ensuring processes are followed accurately and promptly.
• Work with customer support and payments teams to apply appropriate account restrictions and support measures.
• Prepare regular responsible gaming reports and dashboards for senior compliance and product teams.
• Contribute to the development and review of responsible gaming policies, procedures and play-safe tools.
• Support training sessions for front-line staff on recognising and handling vulnerable players.
• Liaise with third-party service providers (helplines, counselling partners) and provide referrals where required.
• Assist with regulator queries and audits related to responsible gaming and player protection.

Requirements

• Minimum 2 years’ experience in responsible gaming, compliance, or risk within iGaming, fintech or related industries.
• Practical understanding of player protection measures, self-exclusion processes and behavioural risk indicators.
• Strong analytical skills and experience using monitoring tools, CRM systems and Excel for reporting.
• Excellent written and spoken English; clear case writing and record-keeping skills.
• Good interpersonal skills and experience collaborating with support, payments and product teams.
• Ability to prioritise and manage multiple investigations with attention to detail.
• Eligible to work in Malta or holding the right to work in Malta.
• Discretion handling sensitive personal data and adherence to confidentiality requirements.

How to apply

Send your CV and a short cover note outlining your relevant responsible gaming experience and notice period to the email below.