Scrum Master

About the role

Fnkt Digital Kitchens builds SaaS and operations tools for restaurants, kopitiams and cloud-kitchen groups across Singapore and the region. Our platform handles order routing, kitchen dashboarding, delivery integrations and analytics used by fast-casual, hawker-style operations and multi-outlet F&B groups. We are a product-led engineering team that sits close to our customers and on-site ops teams.

The Scrum Master will partner with Product, Engineering and Ops to ensure reliable, timely delivery of features used by both front-of-house and back-of-house teams (POS integrations, kitchen display systems, route optimisation). You will coach teams on agile practices, run ceremonies, unblock dependencies with stakeholders (restaurant managers, ops leads, third-party delivery partners), and help the team adopt measurable improvements in cycle time and quality.

This role is well-suited to someone who enjoys working at the intersection of technology and hospitality — who understands the pace of a CBD lunch crowd, the constraints of a hawker-style wok station or central kitchen, and can translate those needs into practical delivery outcomes. We offer hybrid work, exposure to on-site pilots with partner kitchens and a chance to shape products that touch daily restaurant operations across Singapore.

About Fnkt Digital Kitchens

Fnkt Digital Kitchens is a Singapore-headquartered food-tech product company serving cloud kitchens, F&B groups and independent restaurants. We build tools for order orchestration, kitchen operations, inventory and analytics with a focus on reliability and simple UX for busy kitchens and FOH staff.

What you can expect

• Regionally scaling food-tech product with real kitchen deployments.
• Hybrid work with regular on-site pilots at partner restaurants.
• Strong customer base across hawker-style operators, cafes and multi-outlet chains.
• Career growth into Product or Engineering leadership roles.

Key responsibilities

• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, refinement, sprint reviews and retrospectives).
• Coach engineering and product teams on agile principles, continuous improvement and team-level metrics (velocity, cycle time, DORA metrics).
• Remove impediments and escalate risks to Product and Engineering leadership to keep delivery on track.
• Work with Product Owner to maintain a prioritized, well-defined backlog and ensure user stories are ready for development.
• Coordinate releases and deployments with DevOps, QA and on-site ops teams to minimise disruption to partner kitchens.
• Track and report sprint progress, predictability and capacity forecasting to stakeholders.
• Facilitate cross-team dependencies and communications with operations leads, restaurant partners and third-party integrators.
• Support incident retrospectives and help implement preventative measures and runbooks for production issues.

Requirements

• Minimum 3+ years experience as a Scrum Master or Agile Delivery Lead in a software development environment.
• Certified ScrumMaster (CSM), PSM or equivalent certification preferred.
• Hands-on experience with Jira, Confluence and agile reporting dashboards.
• Proven track record of coaching teams to improve predictability and delivery metrics.
• Strong stakeholder management and communication skills — able to work with product owners, engineers and non-technical ops staff.
• Experience with release coordination and working across distributed teams; comfortable with occasional on-site work at partner kitchens.
• Singapore work eligibility and ability to commute to Tanjong Pagar office and partner sites.

How to apply

Please send your CV and a short note about your agile coaching experience to [email protected] with subject line 'Scrum Master — Application'.