Senior Product Owner

About the role

Fork & Pixel is a Singapore-born hospitality group operating casual eateries, a central kitchen and a growing digital ordering platform used across our kopitiam-style breakfast outlets, CBD lunch concepts and weekend zi char pop-ups. We are investing in product and tech to streamline operations, improve guest experience and scale franchising across the region.

The Senior Product Owner will define and drive the product roadmap for our F&B tech stack — POS integrations, kitchen display systems, loyalty and delivery orchestration. You will partner closely with chefs, outlet managers and operations leads to translate frontline challenges into pragmatic product solutions and measurable KPIs.

This role is ideal for someone with solid product experience in hospitality or retail tech who enjoys working in a fast-moving, operator-focused environment. You'll have strong influence across a growing organisation, direct impact on daily outlet operations and the opportunity to lead pilots across central kitchen, heartland malls and CBD sites.

About Fork & Pixel Pte Ltd

Fork & Pixel combines hospitality operations with in-house digital capabilities. We run multiple F&B concepts across Singapore — from quick-service breakfasts and kopi stalls to casual dinner venues — supported by a central kitchen and an engineering team building ordering, POS and back-of-house tools.

What you can expect

• Multi-concept hospitality group with steady footfall across CBD and heartland malls
• Active digital transformation programme with visible impact on operations
• Small, experienced product & engineering team with direct access to leadership
• Opportunities to lead nationwide pilots and cross-border expansion projects

Key responsibilities

• Own the product roadmap for core hospitality products (POS integrations, kitchen display, loyalty, ordering and reporting).
• Work directly with operations, chefs and outlet managers to capture requirements and validate solutions through pilots.
• Prioritise backlog using business impact, technical feasibility and merchant & guest feedback.
• Translate business needs into clear user stories, acceptance criteria and success metrics.
• Coordinate releases with engineering, QA and third-party vendors; manage sprint-level expectations.
• Define KPIs and monitor product performance (uptime, order accuracy, throughput, average ticket, retention).
• Lead user research sessions, outlet shadowing and regular stakeholder demos.
• Drive product rollout plans, training materials and operational checklists for branch rollouts.

Requirements

• 5+ years product experience with 2+ years in a senior / ownership role (product owner / senior PM).
• Demonstrable experience owning end-to-end product lifecycle for SaaS, retail or hospitality products.
• Strong stakeholder management skills — comfortable working with non-technical operators (chefs, managers).
• Proven track record of prioritising roadmaps using metrics and qualitative insights.
• Good understanding of integrations (POS, payment gateways, delivery platforms) and API-led products.
• Excellent written and verbal communication; able to create clear specs and run effective demos.
• Willingness to visit outlets for pilots and occasional evening/weekend support during rollouts.
• Degree in Business, Computing, Engineering or related field, or equivalent practical experience.

How to apply

Send your CV, a short note about your product experience in F&B/retail and a link to your LinkedIn or portfolio to the contact email below. Please include examples of prior roadmaps, launch metrics or case studies if available.