VIP Account Manager

About the role

Harbour VIP Management Ltd is a Malta-based specialist agency working with international iGaming brands and hospitality partners to deliver high-touch services and curated experiences for premium clients. We operate from St Julian’s with a compact, service-driven team that delivers personalised account management and exclusive events across the islands.

The VIP Account Manager will be responsible for onboarding, retaining and growing high-value clients through excellent relationship management, bespoke offers and coordinated campaigns. You will work closely with marketing, payments, risk and events teams to ensure a seamless end-to-end experience for VIPs and to protect commercial margins.

This role is ideal for an experienced relationship manager who thrives in a fast-paced, guest-centric environment and is comfortable with occasional evenings and weekends for VIP events. The position offers exposure to international stakeholders, a permanent contract, and genuine progression opportunities within a specialist team.

You will influence loyalty and revenue by creating personalised journeys for key clients, delivering reports and insights, and representing the business at on- and off-site events across Malta and occasionally abroad.

About Harbour VIP Management Ltd

Harbour VIP Management Ltd partners with licensed iGaming operators and premium hospitality brands to deliver VIP programmes, high-value client services and exclusive events. We focus on personalised service, compliance-aware operations and long-term client value.

What you can expect

• Based in St Julian’s, close to major iGaming and hospitality offices
• Competitive monthly salary with performance bonus
• Opportunities to attend and run premium events locally and internationally
• Structured personal development and training budget
• Private health benefits and travel/event allowances

Key responsibilities

• Manage a portfolio of high-value VIP clients, delivering personalised communication and offers to maximise retention and lifetime value.
• Onboard new VIPs, verify preferences, and prepare tailored welcome packages and onboarding plans.
• Coordinate with marketing, payments, risk, and events teams to design and execute VIP campaigns and experiences.
• Monitor account activity and prepare regular performance reports and forecasts for senior management.
• Negotiate and manage budgets for client incentives, events and loyalty rewards, ensuring ROI.
• Handle escalations and complex enquiries with professionalism and urgency, escalating to risk/compliance when required.
• Maintain accurate CRM records, segmentations and activity logs to ensure a high standard of client data.
• Represent the company at VIP events, attend evening or weekend activities when required, and act as the primary client liaison onsite.

Requirements

• Minimum 3+ years’ experience in VIP account management, high-value client services or hospitality/iGaming account roles.
• Proven track record of managing revenue-generating client relationships and delivering personalised service.
• Strong written and spoken English; Maltese or Italian is an advantage.
• Excellent communication, negotiation and presentation skills.
• Confident using CRM systems (e.g. Salesforce, HubSpot or industry-specific platforms) and MS Office (Excel, PowerPoint).
• Ability to work flexible hours, including evenings and weekends for VIP events.
• Eligible to work in Malta (citizen, EU national or holding the relevant permit).

How to apply

Send your CV and a brief cover note explaining relevant VIP or hospitality experience and your notice period to [email protected] with subject 'VIP Account Manager — St Julian’s'.