VIP Account Manager (Dutch Market)

About the role

AzurePlay Malta Ltd is an established iGaming operator with multiple international brands and a fast-growing VIP programme. Our Malta team combines local market expertise with an international, multilingual client base. The successful candidate will join a compact, performance-driven VIP team based in St Julian's and will be the primary touchpoint for Dutch-market VIPs.

You will manage a portfolio of high-value accounts, delivering personalised service across chat, email, phone and bespoke events. This role requires a balance of proactive retention activity, relationship-building and close cooperation with payments, risk, KYC and marketing teams. You will be expected to grow lifetime value through tailored offers, loyalty planning and data-informed decision-making.

This role is ideal for someone with previous VIP or account-management experience in iGaming or luxury services who is fluent in Dutch and English, comfortable working in a small, fast-paced Maltese team and available for occasional evening or weekend VIP events. We offer a clear progression path, performance-related bonuses and training to develop your career in CRM and VIP operations.

About AzurePlay Malta Ltd

AzurePlay Malta Ltd is a Malta-licensed iGaming operator with an international player base and offices in St Julian's. We operate multiple casino and sportsbook brands and focus on responsible, customer-centric growth. Our team combines technical, commercial and customer-experience specialists.

What you can expect

• Competitive base salary plus performance bonus
• Hybrid working model with core in-office days in St Julian's
• Private health coverage and annual training allowance
• Regular team socials and sponsored industry events
• Clear progression paths into VIP Team Lead or CRM Specialist roles

Key responsibilities

• Own a portfolio of Dutch-market VIPs, delivering personalised communication via phone, chat, and email
• Build and maintain strong long-term relationships to maximise lifetime value and retention
• Design and execute VIP offers, bonuses and loyalty journeys in coordination with marketing and CRM
• Monitor account activity for signs of risk and work with KYC/risk teams to ensure compliance
• Coordinate payments and withdrawals with the payments team to ensure premium service
• Produce regular reports on VIP performance, value metrics and actionable insights
• Plan and attend VIP events or activations (in-person or online), occasionally outside standard hours
• Escalate complex issues and work cross-functionally to resolve disputes and player complaints promptly

Requirements

• Minimum 2–4 years' experience in VIP account management, key account or premium client roles (iGaming experience preferred)
• Fluent Dutch (native or near-native) and fluent English — strong written and verbal communication
• Right to live and work in Malta (EU citizens preferred or valid work permit)
• Experience using CRM platforms and VIP management tools; confident with MS Excel and reporting
• Good understanding of KYC/AML basics, payments and responsible gaming practices
• Strong interpersonal skills, discretion and experience handling high-value client relationships
• Availability to work flexible hours for VIP events, including occasional evenings or weekends

How to apply

Please send your CV and a brief cover note outlining your VIP experience, Dutch language level and earliest availability.